Mitchell International, Inc.

Senior Client Services Manager (Southern California)

US-CA-San Diego | US-CA-Irvine | US-CA
Job ID
17-7475
Type
Regular Hire

Company Overview

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

 

Mitchells workers compensation national managed care program offers solutions for insurance carriers, third-party administrators and employers. We recommend an integrated suite of solutions that include utilization review and case management with a focus on managing total claims costs while expediting safe return to work.

Job Description

  • Maintains direct contact with customers before and/or after the sale.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
  • Focus of work may be in pre-sale or post-sales or both.
  • Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
  • Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Qualifications

 

  • Education, Training & Experience:

    • Bachelor’s degree in Business Administration, or related field, or appropriate combination of education and experience.
    • Minimum of 5 years Mitchell or insurance claims experience.
    • Extensive knowledge and understanding of the Insurance Property and Casualty industries is desired.
    • Must be available to travel at least 40%.
    • Flexible work hours. Customer base is National and may require office hours start or end equivalent to East or West coast office hours.
    • Must live in the Southern California area to support this region.
    • Will work Remotely in the Southern California region.

     

    Technical Competencies & Skills:

     

    • Strong strategic thinking, problem-solving, negotiation, and decision-making skills.
    • Excellent oral and written communication skills
    • Thinks and acts like an owner/operator
    • Excellent organization skills and follow-up
    • Working knowledge of salesforce.com is a plus
    • Demonstrates integrity and ethical behavior.

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