Mitchell International, Inc.

Technical Support Representative 1

US-CA-San Diego
Job ID
17-7685
Type
Regular Hire

Company Overview

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

 

Job Description

  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.

Qualifications

  • 2-5 years of experience as a Technical Support Representative
  • High school diploma at minimum is required; college degree preferred
  • Experience troubleshooting problems with electro/mechanical equipment or software applications

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