Mitchell International, Inc.

Account Support Representative 1 (Temp to Hire)

US-CA-Costa Mesa
Job ID
17-7687
Type
Temp to Hire (Part Time)

Company Overview

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

 

Mitchells workers compensation national managed care program offers solutions for insurance carriers, third-party administrators and employers. We recommend an integrated suite of solutions that include utilization review and case management with a focus on managing total claims costs while expediting safe return to work.

Job Description

Interacts with patients, customers, vendors, sales, and/or service representatives, to handle a variety of high volume inbound and outbound service functions. Receives customer, internal partner, and outside vendor, requests and works independently and/or with department team members to service these requests. Engages in product/service research, education, and analysis, of inbound and outbound requests. Prepares and/or retrieves documentation related to the patient, customer account, product, and/or service, inquiries, or issues. Ensures that account information is up-to-date, accurate, and all forms/documentation and managed and filed properly. Maintains records of all communications; including contact, follow up, billing, payment, and product/service related documentation. Daily interaction with patients, customers, vendors, medical personnel, and pharmacies.

Qualifications

Skills

  • Must be detail oriented
  • exhibit good judgment and reasoning
  • illustrate consistent dependability
  • Aspirant should hold the capacity to multi-task
  • function in a fast-paced environment
  • hold the ability prioritize time and responsibilities

 

Qualifications:

 

  • 2 years of customer services
  • Proficiency in Microsoft applications; including, Word, Excel, and Outlook, are required
  • 50 WPM is required
  • Call center service environment preferred
  • Medical equipment, ancillary services, or healthcare services experiences highly preferred
  • Bi-lingual language skills preferred
  • Be flexible to work the occasional weekend

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