Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.
Mitchell’s worker’s compensation national managed care program offers solutions for insurance carriers, third-party administrators and employers. We recommend an integrated suite of solutions that include utilization review and case management with a focus on managing total claims costs while expediting safe return to work.
Interacts with patients, customers, vendors, sales, and/or service representatives, to handle a variety of high volume inbound and outbound service functions. Receives customer, internal partner, and outside vendor, requests and works independently and/or with department team members to service these requests. Engages in product/service research, education, and analysis, of inbound and outbound requests. Prepares and/or retrieves documentation related to the patient, customer account, product, and/or service, inquiries, or issues. Ensures that account information is up-to-date, accurate, and all forms/documentation and managed and filed properly. Maintains records of all communications; including contact, follow up, billing, payment, and product/service related documentation. Daily interaction with patients, customers, vendors, medical personnel, and pharmacies.