Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.
Mitchell seeks Technical Support Engineers (TSEs) to join its Auto Physical Damage unit in the Technical Assistance Center (TAC). As a member of the team, the candidate will be responsible for providing technical support and guidance to Collision Repair Facilities and Insurance Companies across the United States and Canada.
The ideal candidate demonstrates a deep understanding for solving complex problems related to installed and cloud based solutions. Creative thinking, team and cross functional collaboration, excellent communication and analytical skills, the ability to perform under pressure in dynamic work environments and a proven ability to drive resolutions are vital attributes to be successful in this role.
You will be responsible for providing technical support to customers, Technical Assistance Center, Sales, Product Management, and Engineering team members to resolve problems. All Technical Support Engineers reach across the business to ensure our customer feels well-served. By building strong relationships, this individual:
TSEs manage various work streams to ensure that we support our customers with quality. You will be responsible to:
Education, Certifications and Experience