Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.
Mitchell’s worker’s compensation national managed care program offers solutions for insurance carriers, third-party administrators and employers. We recommend an integrated suite of solutions that include utilization review and case management with a focus on managing total claims costs while expediting safe return to work.
Interacts with patients, customers, sales, and/or service representatives, to handle a variety of high volume inbound and outbound service functions. The largest responsibility of the job is invoicing and following up on past due invoices. We ask for a candidate that works independently and/or with department team members to service. Maintains records of all communications; including contact, follow up, billing, payment. Daily interaction with patients, customers, and any additional parties that we may bill.
Applicant must have reliable transportation and be flexible in scheduling/availability; some weekends and holidays may be required. Candidates with previous billing, accounts receivable / payable within healthcare services, experience are highly preferred.
Must be detail oriented, exhibit good judgement and reasoning, and illustrate consistent dependability. Aspirant should hold the capacity to multi-task, function in a fast-paced environment, and hold the ability prioritize time and responsibilities.
Strong intrapersonal skills, outgoing disposition, friendly temperament, and outstanding service skills, are necessary for the position. Department operates as a team and candidate should be able to take directives, work well with other employees, and handle requests independently.
Two, or more, years of Customer Service experience in a call center environment is preferred.