Mitchell International, Inc.

Client Services Manager (Canada)

CA-ON-Toronto | CA-ON
Job ID
17-7803
Type
Regular Hire

Company Overview

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

 

*Must live in and be able to work remotely from the Ontario, Canada area.*

 

 

Job Description

  • Maintains direct contact with customers before and/or after the sale.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
  • Focus of work may be in pre-sale or post-sales or both.
  • Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
  • Responds to customer inquiries (RMA, status, delivery, etc.).
  • Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Qualifications

  • Must have Bachelor's degree
  • Bilingual (French/English) is a plus
  • Proficient in Microsoft Office Products
  • 5 Years experience in Customer Services or related field
  • Ability to travel
  • Must be able to work remotely from the Ontario, Canada area.

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