Mitchell International, Inc.

Account Support Representative 1

US-CA-San Diego
Job ID
17-7828
Type
Temp to Hire (Full Time)

Company Overview

 

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

 

 

Mitchells workers compensation national managed care program offers solutions for insurance carriers, third-party administrators and employers. We recommend an integrated suite of solutions that include utilization review and case management with a focus on managing total claims costs while expediting safe return to work.

 

Job Description

Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions. Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately. Prepares/retrieves documentation related to customer account, product, and service inquiries/issues. Updates databases with documentation related to customer interactions and steps taken to serve customer needs. Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms. May schedule field sales/service visits or escalate to partners as appropriate. Handles requests for additional company materials. Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.

Qualifications

  • Accurate typing and 10 keypad experience
  • Customer Service experience required; Prior experience in contact center or automotive industry is strongly preferred
  • Additional PC skills including MS Outlook, MS Word, Salesforce, and Netsuite preferred
  • High school diploma or GED
  • Must have punctual, regular, and consistent attendance
  • Schedule flexibility is a must. We are open 5:30AM - 5:00PM Monday - Friday and changes to schedule may occur
  • We are looking for an individual who is a positive and professional team player

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