Mitchell International, Inc.

Client Specialist

US-CA-San Diego
Job ID
17-7852
Type
Regular Hire

Company Overview

 

 Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

 

 

Job Description

The Client Programs Manager coordinates with clients and internal teams during implementation and ongoing delivery of ACS Service Operations solutions (processing of medical bills and 3rd party demands). Drives client satisfaction, client communication, and contributes to the overall management of the client relationship in partnership with Client Services Management. Works with internal teams to execute on contract terms and conditions and to ensure on-time delivery of projects that support our clients’ business. Implements and processes client changes to programs. Prepares and delivers standard and ad hoc reporting and researches and troubleshoots client concerns and issues.

Position Responsibilities:

  • Act as a liaison between the Client Services Management team and Service Operations
  • Actively contribute to the continuous improvement and enhancement of internal processes and infrastructure by designing and delivering new reports, suggesting and implementing improvements to existing tools and processes, and relaying and implementing customer suggestions for process change.
  • May travel to customer sites to participate in process improvement analysis or present recommendations and solutions.
  • Report proactively on account changes, problems or issues to ensure that Mitchell meets customer support agreements.
  • Resolve customer inquiries of complaints quickly, effectively and with the highest quality.
  • Coordinate with clients and internal teams during delivery of an outsourced solution.

Qualifications

  • High school diploma + 2-4 years of industry experience or college degree
  • Intermediate skills in Microsoft Office (Word, Excel and PowerPoint)
  • Strong grammar and business writing skills for documentation and customer communication
  • Strong presentation skills
  • Ability to travel

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