Mitchell International, Inc.

Senior Client Services Manager

Job Location US-CA-San Diego
Job ID
Regular Hire

Company Overview

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.


Job Description

The Client Services team is the cornerstone of Mitchell International Casualty Solutions Group (CSG) customer relations and support. They are the face of Mitchell to all of our clients and pride themselves on delivering exceptional service, incident resolution, and added value. They interface directly with our customers and provide information from front line users up to senior executive level. Integrity is of the utmost importance and ensuring satisfaction is pivotal. We place the highest value on each and every customer relationship; therefore, the Client Service Managers assigned to each client must embrace and project our core values and ensure we are providing the highest level of service at all times.



  • This role requires the ability to develop and maintain superior customer relationships at an enterprise level, across multiple product lines and platforms.
  • Ability to execute in all facets of our business on behalf of customers, including working internally with areas such as Technical Support, Service Operations, Finance, Product Management, Product Development, and Compliance.
  • The Client Service Manager provides ongoing service and support for assigned customer base in order to maintain effective business relationships.
  • Discuss the schedule and content of new product releases to the customer and, when necessary, facilitate product expertise discussions to provide clarity on content.
  • You are responsible for ensuring the customer is receiving the expected value from the Mitchell Auto Casualty Solution and that the customer is optimizing their utilization of their Mitchell Auto Casualty Solutions.
  • As the subject matter expert of their customer’s workflow, the Client Service Manager will collaborate with Sales and Product Management to identify Mitchell solutions that will optimize the customer’s Claims results.
  • You will also serve as the customer advocate within Mitchell and ensure that all departments are responsive to the customer's needs.
  • Responds to customer inquiries as subject matter expert to closure and identifies new business opportunities. Upselling and Cross-selling of Mitchell products and services is a key responsibility of the Client Service Manager.
  • Develop, communicate, and monitor customer metrics, service levels, and performance indicators
  • Partner with Mitchell internal teams on implementation efforts for new products.
  • Coordinate quarterly program review meetings on-site or via webinar.


  • BA/BS required, (concentration in one of the following preferred: Business/Economics, Communications, Marketing, Strategic Management or in a technical area such as operations research, statistics, computer science or applied mathematics) MBA, CPCU candidates strongly desired.
  • A minimum of 5 years technical account management experience or experience in the casualty insurance or medical bill review industry required. Experience at an enterprise software developer a plus.
  • Demonstrated skills including technical problem solving, public speaking, negotiation, and data / process analysis.
  • Demonstrate examples of self-initiative, individual motivation and the drive to effectively manage customers.
  • Excellent verbal and written communication skills, including development of executive presentations and business reviews.
  • This is a San Diego based position.


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