Mitchell International, Inc.

Professional Services Consultant 3

US-TX-Austin
Job ID
17-7903
Type
Regular Hire

Company Overview

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

 

Mitchell’s worker’s compensation national managed care program offers solutions for insurance carriers, third-party administrators and employers. We recommend an integrated suite of solutions that include utilization review and case management with a focus on managing total claims costs while expediting safe return to work.

 

Job Description

Professional Services Consultant is a key driver in ensuring that our integration and implementation of the ReviewStat medical management software aligns with the needs of our clients.

 

In this role, you are the subject matter expert for the product and a business partner to our clients in gathering requirements, defining workflows, designing business rules, configuring the product and integrating file transfer with external and internal systems.

 

This is a highly collaborative role that emphasizes quality and great customer experiences. Technical aptitude is a must for success in this role in terms of data mapping, business rules development, and file exchange.  Workers Compensation industry knowledge can be a critical factor for interpreting and addressing client needs within the context of our application suite.

Qualifications

  • Bachelor’s degree
  • 5+ years of experience in technical analysis, requirements gathering, software configuration, file integration, troubleshooting, and product deployment.
  • Workers compensation industry knowledge highly preferred but can substitute technical and/or business analyst expertise.
  • Excellent written and verbal communication.
  • Demonstrated experience with the development of system architectures, workflows, and business rules.
  • Ability to translate business requirements to specific product configurations.
  • Diligence in problem solving and troubleshooting.
  • A passion for delivering high-quality customer solutions and creating great customer experiences.
  • Robust collaboration skills and abilities to work diplomatically with internal and external stakeholders and build productive relationships.
  • An inspiring degree of self-motivation, initiative, and self-improvement.
  • An insatiable curiosity for learning.
  • Experience writing and/or participating in writing technical specifications and test plans as necessary.
  • Comfortable with project management.

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