Mitchell International, Inc.

Senior Client Services Manager (California/Texas)

Job Location US-CA-Irvine | US-CA | US-TX
Job ID
Regular Hire

Company Overview

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.




Job Description

  • Maintains direct contact with customers before and/or after the sale.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
  • Focus of work may be in pre-sale or post-sales or both.
  • Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
  • Responds to customer inquiries (RMA, status, delivery, etc.).
  • Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.


  • BA/BS preferred, (concentration in one of the following: Business/Economics, Communications, Marketing, Strategic Management or in a technical area such as operations research, statistics, computer science or applied mathematics)
  • A minimum of 5 years account management experience or experience in the Insurance and/or medical bill review industry.
  • Possess strong problem solving skills and have successful history of “thinking on your feet”.
  • Demonstrate examples of self initiatives, individual motivation and the drive to effectively manage customers.
  • Strong skills in key Microsoft products (Excel, Word, PowerPoint, etc.).
  • Excellent verbal and written communication skills.


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