Mitchell International, Inc.

Account Support Representative 1

US-CA-Costa Mesa
Job ID
Regular Hire

Company Overview

Mitchell ScriptAdvisor, part of Mitchell Pharmacy Solutions, is a complete pharmacy benefit management (PBM) provider to both auto and worker’s compensation payers; including insurance carries, third-party administrators, and employers. With ever evolving regulations, opioid abuse and rising costs, it has never been more important to have the right pharmaceutical management solutions in place. Our integrated technology and services help customers make the best decisions; not just on a drug, but for the entire claim, and most importantly the patient.


Mitchell’s Pharmacy Solutions division provides critical Pharmacy Benefit Management solutions to hundreds of workers’ compensation and auto insurance carriers, administrators, and employers in the United States, as well as connects with over 65,000 pharmacies to provide injured patients with access to prescription medicines. It is our mission to provide our customers with better claim outcomes and help patients restore their lives, after a workplace or automobile accident.


Mitchell’s Irvine office includes a close-knit team that work directly with pharmacies and payers, to process over 1 million pharmacy transactions each year. Furthermore, we offer our customers additional benefit services, including Ancillary and Durable Medical Equipment; to aid in a broader scope of treatment needs.


The company offers a competitive compensation and benefits package including health insurance, 401(k), disability protection and tuition reimbursement. Our associates enjoy excellent career growth opportunities in a collaborative and engaging professional office environment that includes an onsite gym, proximity to restaurants and cafes, and easy freeway access for a seamless commute.

Job Description

Interacts with patients, customers, vendors, sales, and/or service representatives, to handle a variety of high volume inbound and outbound service functions. Receives customer, internal partner, and outside vendor, requests and works independently and/or with department team members to service these requests. Engages in product/service research, education, and analysis, of inbound and outbound requests. Prepares and/or retrieves documentation related to the patient, customer account, product, and/or service, inquiries, or issues. Ensures that account information is up-to-date, accurate, and all forms/documentation and managed and filed properly. Maintains records of all communications; including contact, follow up, billing, payment, and product/service related documentation. Daily interaction with patients, customers, vendors, medical personnel, and pharmacies.


  • Proficiency in Microsoft applications; including, Word, Excel, and Outlook, are required
  • Two, or more, years of Customer Service in a call center environment is preferred
  • Experiences durable medical equipment, ancillary services, or healthcare services, experience are highly preferred
  • Typing aptitude of at least 50 WPM is requisite
  • Exhibit good judgment and reasoning, and illustrate consistent dependability
  • Be able to multi-task in fast pace environment
  • Strong intrapersonal skills
  • Work well in groups as well as independently
  • Bi-lingual language skills are preferred, but not required
  • Flexible in scheduling/availability; some weekends and holidays may be required


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