Mitchell International, Inc.

Vendor Relations Manager

Job Location US-CA-San Diego
Job ID
18-8019
Type
Regular Hire

Company Overview

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

 

 

 

 

Job Description

This role is responsible for the management and direction of Mitchell's Technology Enabled Services Outsource (BPO) Partners. This involves leading and delivering complex client engagements that help identify, design, and implement creative business solutions for the company. You will also be responsible for implementing and overseeing the quality of deliverables, managing team relationships effectively to ensure exceptional performance; as well as participating in the development and presentation of proposals for business development. 

The Vendor Manager also balances the needs of key stakeholders; ensures the teams involved are aware of the combined end goals; establishes operations objectives and work plans; and conducts regular meetings to improve productivity, product knowledge, and customer satisfaction.

Qualifications

Bachelor’s degree preferably in Business, Engineering, or any related field, MBA or advanced degree a plus

Minimum of 2-3 years of operations experience in a related field

5+ years of BPO management experience preferred

Strong oral and written communication skills and knowledge in computer software used for presentations such as MS Visio or MS PowerPoint

Should also possess strong problem-solving, troubleshooting skills and the ability to exercise sound judgment

BPO managers should know how to mentor staff and be extremely knowledgeable of process management, client management, and lean six sigma

Should be able to multi-task and decipher statistical reports; and have the patience to deal with issues involving both clients and the workforce

Other skills include:

  • Intermediate expertise in Microsoft Office products including Salesforce.com and Sharepoint, and excellent Microsoft Excel
  • Access, VBA, and Tableau experience a plus
  • Excellent communication skills
  • Strong organizational skills
  • Good interpersonal and teamwork skills
  • Workforce Management experience a plus
  • Experience working in a fast-paced environment
  • Excellent critical and strategic thinking skills.
  • Excellent verbal and written communication skills with the ability to present and explain complex information clearly.

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