Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.
This role is responsible for the management and direction of Mitchell's Technology Enabled Services Outsource (BPO) Partners. This involves leading and delivering complex client engagements that help identify, design, and implement creative business solutions for the company. You will also be responsible for implementing and overseeing the quality of deliverables, managing team relationships effectively to ensure exceptional performance; as well as participating in the development and presentation of proposals for business development.
The Vendor Manager also balances the needs of key stakeholders; ensures the teams involved are aware of the combined end goals; establishes operations objectives and work plans; and conducts regular meetings to improve productivity, product knowledge, and customer satisfaction.
Bachelor’s degree preferably in Business, Engineering, or any related field, MBA or advanced degree a plus
Minimum of 2-3 years of operations experience in a related field
5+ years of BPO management experience preferred
Strong oral and written communication skills and knowledge in computer software used for presentations such as MS Visio or MS PowerPoint
Should also possess strong problem-solving, troubleshooting skills and the ability to exercise sound judgment
BPO managers should know how to mentor staff and be extremely knowledgeable of process management, client management, and lean six sigma
Should be able to multi-task and decipher statistical reports; and have the patience to deal with issues involving both clients and the workforce
Other skills include: