Mitchell International, Inc.

  • Call Center Support Representative 2

    Job Location US-CA-Irvine
    Job ID
    Regular Hire
  • Company Overview

    Mitchell ScriptAdvisor, part of Mitchell Pharmacy Solutions, is a complete pharmacy benefit management (PBM) provider to both auto and worker’s compensation payers; including insurance carries, third-party administrators, and employers. With ever evolving regulations, opioid abuse and rising costs, it has never been more important to have the right pharmaceutical management solutions in place. Our integrated technology and services help customers make the best decisions; not just on a drug, but for the entire claim, and most importantly the patient.


    Mitchell’s Pharmacy Solutions division provides critical Pharmacy Benefit Management solutions to hundreds of workers’ compensation and auto insurance carriers, administrators, and employers in the United States, as well as connects with over 65,000 pharmacies to provide injured patients with access to prescription medicines. It is our mission to provide our customers with better claim outcomes and help patients restore their lives, after a workplace or automobile accident.


    Mitchell’s Irvine office includes a close-knit team that work directly with pharmacies and payers, to process over 1 million pharmacy transactions each year. Furthermore, we offer our customers additional benefit services, including Ancillary and Durable Medical Equipment; to aid in a broader scope of treatment needs.


    The company offers a competitive compensation and benefits package including health insurance, 401(k), disability protection and tuition reimbursement. Our associates enjoy excellent career growth opportunities in a collaborative and engaging professional office environment that includes an onsite gym, proximity to restaurants and cafes, and easy freeway access for a seamless commute.

    Job Description

    • Interacts with patients, customers, vendors, sales teams, and/or service representatives, to handle a variety of high volume inbound and outbound account functions.
    • Receives customer, internal partner, and outside vendor, requests and works independently and/or with department team members to service these requests.
    • Engages in product/service research, education, and analysis, of inbound and outbound requests.
    • Prepares and/or retrieves documentation related to the patient, customer account, product, and/or service, inquiries, or issues.
    • Ensures that account information is up-to-date, accurate, and all forms/documentation and managed and filed properly.
    • Maintains records of all communications; including contact, follow up, billing, payment, and product/service related documentation.
    • Daily interaction with patients, customers, vendors, medical personnel, and pharmacies.
    • In addition to a standard service center support role, candidate will be responsible for network growth, maintenance, contracting, and maintenance. Including working with new vendors, maintaining relationships, and ensuring service level compliance.


    • Experience with durable medical equipment, ancillary, and/or healthcare services
    • Proficiency in Microsoft applications; including, Word, Excel, and Outlook, are required
    • Two, or more, years of Customer Service in a call center environment is highly preferred
    • One year, or more, of durable medical and/or healthcare experience is preferred
    • Typing aptitude of at least 50 WPM is requisite
    • Ability to demonstrate good judgment, reasoning, and adapt to a team environment
    • Be able to multi-task in fast pace environment
    • Strong interpersonal skills
    • Must possess a high school diploma or GED equivalent; Bachelor's preferred, but not required
    • Bi-lingual language skills are preferred, but not required
    • Flexible in scheduling/availability; some weekends and holidays may be required

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.


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