Mitchell International, Inc.

  • Senior Implementation Consultant

    Job Location US-CA-Irvine
    Job ID
    18-8118
    Type
    Regular Hire
  • Company Overview

     

    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

     

    Job Description

    The Senior Professional Services Consultant is a key driver in ensuring that our integration and implementation of the SmartAdvisor bill review software suite aligns with the needs of our clients. In this role, you are the subject matter expert for the product and a business partner to our clients and internal teams in gathering requirements, defining workflows, designing business rules, and integrating file transfer with external and internal systems.

     

    This is a highly collaborative role that emphasizes quality and great customer experiences. Technical aptitude is a must for success in this role both in terms of data mapping, business rules development, and SQL querying, while Property & Casualty industry knowledge can be a critical factor for interpreting and addressing client needs within the context of our application suite.

    Qualifications

    • Bachelor’s degree
    • 4+ years of experience in technical analysis, software implementation, troubleshooting, problem solving, training, and/or product management.
    • P&C industry knowledge highly preferred but can substitute technical expertise.
    • Excellent written and verbal communication.
    • Demonstrated experience with the development of business rules. FICO Capstone experience highly desired, but any rules engine experience preferred.
    • Solid experience with batch (ASCII, ANSI) or real-time (XML/SOAP) data exchange.
    • Strong process and prioritization skills and the ability to work well in high degrees of ambiguity.
    • Ideally, strong SQL Skills (queries, stored procedures, selects, updates, SSRS).
    • Ability to translate business requirements to pseudo-technical specifications.
    • Diligence in problem solving and troubleshooting.
    • A passion for delivering high-quality customer solutions and creating great customer experiences.
    • Robust collaboration skills and abilities to work diplomatically with internal and external stakeholders and build productive relationships.
    • An inspiring degree of self-motivation, initiative, and self-improvement.
    • An insatiable curiosity for learning.
    • Experience writing and/or participating in writing technical specifications and test plans as necessary.
    • Comfortable with project management.

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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