Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.
As we continue to expand our product and client base, Customer Success is absolutely vital to the long-term success and growth of the business. As such, we are looking for an energetic and seasoned leader to drive the Customer Success organization and perpetuate a culture of Customer Success within our Auto Physical Damage, collision repair business unit.
The Manager of Customer Success will lead a high-performance team in ensuring long-term customer loyalty through a proactive, consultative process that helps each customer maximize their Mitchell experience and achieve their business goals.
In this role, you will have the opportunity to build the direction and processes of Customer Success. A significant part of the role will be to serve as an advocate and liaison between our customers and all internal teams. Your ability to partner well with cross-functional teams and drive process improvement will be critical to achieving scalable and repeatable customer outcomes.