Mitchell International, Inc.

  • Entry Level Client Support Representative

    Job Location US-CA-San Diego
    Job ID
    18-8207
    Type
    Regular Hire
  • Company Overview

    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

    Job Description

    The User Setup Support Specialist is an entry level role at Mitchell and a great place to start your career. The management team is committed to your professional development and encourages internal moves and promotions.  We view this role as an entry point and introduction to our organization and expect employees to grow into other roles such as: Implementation Project Management, Customer Integration and Training, Field Service Support, and/or our Solutions Consulting Group.

     

    In this role you will play an integral role in supporting the Sales and Service function to ensure access to our products is efficiently and seamlessly implemented for our Customers. You will also work directly with our internal and external Customers to ensure their data continues to be accurately maintained.  

     

    • Collaborates with customers and client managers to ensure best results
    • Interacts with customers to configure users and resources
    • Works directly with Mitchell products
    • Adds, changes and deletes internal and external user access from Mitchell software
    • Potentially create and draft user acceptance test plans
    • Performs customer data maintenance
    • Validates customer setup information
    • Acts as a support for the technical service team with dispatching new product purchases to the field installation team.

    Qualifications

    • Bachelor’s degree required
    • Ability to work in a fast paced, deadline driven environment
    • Customer oriented and driven to provide excellent service to our team and customers
    • Ability to learn new software systems quickly and to a high level of proficiency
    • Proficient in Microsoft Office
    • Computer Science or technology exposure is a plus
    • Ability to multi task
    • Open to growth and continuing progression in career development and advancement within Mitchell

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