Mitchell International, Inc.

  • Non-Technical Program Manager

    Job Location US-CA-San Diego
    Job ID
    Regular Hire
  • Company Overview


    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.


    Founded in 1946, Mitchell has delivered advanced information and technology solutions to over 100,000 customers throughout North America, helping them to improve their business process performance. The company's comprehensive solution portfolio streamlines the entire auto physical damage, bodily injury and workers' compensation claims processes. Mitchell was recently named by the San Diego Business Journal as the No. 1 Software Company in San Diego, based on the number of full-time employees, which is approaching the 2,000 milestone. The company offers a competitive compensation and benefits package including outstanding career growth opportunities and has been recognized as one of the Fastest Growing Companies in San Diego.


    Job Description

    The Program Manager is responsible for managing the implementation of products and services for Mitchell’s customers. This position guides and manages cross-functional teams – internally and externally – to deliver defined business requirements on time and with quality. The Program Manager plans, organizes, monitors and controls multiple projects at a time, coordinating customer, vendor and internal resource involvement through the life of the project, including:


    Project Initiation:

    • Review and refine project scope
    • Establish the cross-functional project team
    • Conduct internal and external kick-off meetings
    • Establish project management standards and guidelines for the project 


    Project Planning:

    • Create a schedule outlining the sequence of activities and tasks on the project
    • Define all quality assurance and quality control procedures
    • Produce a risk management plan to identify and mitigate likely project risks
    • Document the customer acceptance criteria for each project deliverable
    • Establish communications plan for the project


    Project Execution:

    • Maintain the project plan to keep those involved informed of progress against the schedule
    • Ensure adequate quality assurance and quality control techniques are undertaken to meet the quality targets specified
    • Manage project changes
    • Manage project risks and mitigation plans
    • Coordinate the resolution of project issues
    • Gain customer acceptance of each deliverable produced by the project
    • Undertake communication processes as specified in the Communications Plan, including project status reporting


     Project Closing:

    • Conduct formal project closing activities internally and externally, including Post Implementation Review


    • Minimum of 3-7 years recent experience as a customer facing Program / Project Manager utilizing a formal Project Management methodology is required
    • Managing multiple projects at a time is required.
    • Experience working cross-functionally with internal departments, vendors and customers is required.
    • Ability to demonstrate a high degree of professionalism, diplomacy and leadership in managing internal and external teams through the project lifecycle.
    • Ability to demonstrate strong communication skills – verbal and written.
    • Ability to demonstrate problem solving skills in evaluating information to achieve and address solutions for successful outcomes.
    • Ability to demonstrate negotiation skills to achieve successful outcomes on projects is required.
    • Experience working with SalesForce, SharePoint and MS Project is desired.
    • Previous experience in working in a SaaS environment is desired.
    • High School Diploma or GED required; Bachelor's degree preferred.

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.


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