Mitchell International, Inc.

  • Salesforce Product Owner

    Job Location US-CA-San Diego
    Job ID
    18-8301
    Type
    Regular Hire
  • Company Overview

    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

     

     

     

    Job Description

    The Business Systems Analyst role within Enterprise Business Technology works directly with the business users across the organization to implement enhancements to our cloud-based systems Salesforce.com, Remedyforce ITSM, NetSuite, custom billing solutions, and HCM systems. As a product owner, this individual will author user stories and acceptance criteria, create and maintain scrum team backlogs and approve developed functionality. The position requires significant interaction cross-functionally with development teams, other product owners, and business stakeholders.

     

    Acting as Product Owner role for our Salesforce platform. Work closely with vendors and business resources to manage, recommend and assist in leading tool and functionality launches and adoption across the organization.  Create documentation and training to leverage the tools to improve business agility.  Analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. Internally focused. May include company-wide, web-enabled solutions.

     

    Responsibilities:

     

    • Review, analyze, and evaluate business systems and user needs.
    • Develop requirements with user stories and acceptance criteria.
    • Work with senior product owners to prioritize and plan stories with the team based on business impact.
    • Manage request submissions through a ticketing system.

    Qualifications

    Qualifications:

    • 5-8 years of experience working with Salesforce.com CRM application.
    • Salesforce.com Certified Administrator preferred.
    • B.A. or B.S. required.
    • SQL query language and related database experience is a plus.
    • Demonstrated passion for improving processes and adopting new technologies.
    • Ability to bring flexibility and thrive in a fast-paced environment with competing/changing priorities.
    • Highly logical thinker who can work in a team and cross functional environment.
    • Strong analytical and problem solving skills with attention and focus on detail.
    • Superior written and oral communication required.
    • Experience in Agile methodology.

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