Mitchell International, Inc.

  • Technical Support Engineer

    Job Location US-TX-Coppell
    Job ID
    18-8305
    Type
    Regular Hire
  • Company Overview

    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

     

    Mitchells workers compensation national managed care program offers solutions for insurance carriers, third-party administrators and employers. We recommend an integrated suite of solutions that include utilization review and case management with a focus on managing total claims costs while expediting safe return to work.

     

     

    Job Description

    Technical Support Engineer I (Software Application Support) will provide Software Application/Technical Support for Mitchell proprietary software products.

     

    • Triage and assign incoming customer problem/issues reported via email and phone calls to Technical Support team.
    • Log reported issues in SalesForce CRM.Create new user accounts, reset password and manage user login related issue.
    • Troubleshoot atutomation jobs: EDI and File movement.
    • Troubleshoot application related issues/bugs.
    • Ability to run SQL queries.
    • Escalating the issues to higher technical support level where applicable.
    • Communicate with clients and internal team members while providing and exceeded level of customer service.
    • Work with Technical Support team and other various groups to ensure our SLA obligations are being met on a client-by-client basis.

    Qualifications

    This position is not eligible for immigration sponsorship.

     

     

    • 1-2 years experience in  software application support/technical support analyst experience
    • Associate Degree in Computer Information Systems or Computer Science or related field. 

    • Mitchell will provide training on our proprietary software products.

    • Experience supporting in PROPRIETARY software application preferred
    • Basic Knowledge of SQL and ability to write basic SQL query.
    • Strong analytical skill.
    • Ability to multiple tasks
    • Effective oral and written communication skills.
    • Great customer service
    • Looking for someone who has strong desire to learn and grow.
    • Quick learner
    • Open to growth and continuing progression in career development and advancement within Mitchell.

      

     

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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