Mitchell International, Inc.

  • Technical Support Engineer 2

    Job Location US-CA-San Diego
    Job ID
    18-8417
    Type
    Regular Hire
  • Company Overview

    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

     

     

     

    Job Description

    • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
    • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
    • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
    • Provides support to customer/users where the product is highly technical or sophisticated in nature.
    • In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.

    Qualifications

    • prior technical support expereince
    • Bachelors degree with 2+ years related expereince or equivalent experience
    • Previous leadership experience
    • Preferred technology skills: SQL, Microsoft Windows Server

     

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

     

    *Will not be able to provide sponsorship now or anytime in the future.

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