Mitchell International, Inc.

  • Customer Service Support 1

    Job Location US-CA-Irvine
    Job ID
  • Company Overview



    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.


    Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for more than 300 insurance companies, including the majority of the top 25 insurance payers, and more than 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently in use across the Americas, Europe and Asia. Mitchell is headquartered in San Diego, California, and has approximately 2,000 employees. 


    Job Description

    Maintains direct contact with customers before and/or after the negotiations. Supports negotiation teams by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Will also work with providers directly in handling payment issues etc.  Will be working out of several systems to ensure that client and customer needs are met.


    • Days M-F
    • Hours during training 7am-330pm then after training 830-5pm


    Must have customer service experience

    Must be able to multitask and focus

    Ability to navigate multiple systems and screens simultaneously
    Must be organized and flexible

    Experience with Microsoft office

    Medical and Insurance background preferred

    Must have a high school diploma or GED equivalent


    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.


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