Mitchell International, Inc.

  • Senior Client Services Manager - Auto Casualty

    Job Location US-CA-San Diego
    Job ID
    18-8518
    Type
    Regular Hire
  • Company Overview

    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

     

    Mitchell International, Inc. builds customized software and workflow solutions for the largest auto insurance and worker's compensation companies in the US.  Join one of the fastest growing privately held software companies in California that has been named one of San Diego's Best Places to Work For in a San Diego Union Tribune survey.

    Job Description

    The Senior Client Services Manager is primarily an advocate for the existing post-sale customer within the various operational areas of Mitchell, and an advocate for Mitchell with the customer. 

     

    This is an exciting and ever-changing position within a growing Software Solutions company with great opportunity to grow your career internally, either in leadership or as an individual contributor.

     

    • Works collaboratively with all internal areas of Mitchell to organize and respond to customer concerns and requests. 
    • Takes initiative to improve existing processes, both internally at Mitchell and within customer workflows
    • Maintains direct contact with customers before and/or after the sale.
    • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
    • Responds to customer inquiries to determine appropriate product solutions, either new or existing.
    • Analyzes data and trends of customer results to provide consultative action plans to the customer.
    • Organizes, prepares for, and facilitates Partnership Reviews for customers, typically on-site at the customer location.
    • Monitors and maintains current contracted revenue from the customer; identifies areas for revenue growth which fit into the customer's existing set of solutions.
    • Becomes the Subject Matter Expert on the customer internally, answering inquires including reporting up to Senior Leadership Team

    Qualifications

    Required:

    • Bachelor's degree
    • 6-8 years experience working with Auto Insurance Carrier or Software Developer / Provider
    • High degree of competency with MS Office Suite - Outlook, Word, PowerPoint, Excel
      • Example: Creation of Pivot Tables, Vlookup, preparation of large PowerPoint decks
    • Experience with executive-level presentations / public speaking
    • Excellent time management / prioritization skills
    • Excellent spoken and written communication skills
    • Ability to travel to client sites up to 40% of the time
    • Ability to work independently

    Preferred:

    • Leadership / Management Experience
    • Advanced Degree, focus in Business, FInance, or technical (i.e. Master's)
    • Insurance Designation such as CPCU
    • Work experience within claims department at national Auto Carrier
    • Work experience with a Software Developer / Provider, preferably Lean - Agile focused

     

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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