Mitchell International, Inc.

  • Senior Client Services Manager 1 - Worker's Compensation (Remote)

    Job Location US-CA-Irvine | US-CA | US-AZ-Phoenix | US-CA-Irvine
    Job ID
    18-8521
    Type
    Regular Hire
  • Company Overview

     

     Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

     

    Job Description

    • Maintains direct contact with customers before and/or after the sale.
    • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
    • Works with various departments to meet maintenance services sales goals.
    • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
    • Focus of work may be in pre-sale or post-sales or both.
    • Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
    • Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

     

    Qualifications

    Education, Training & Experience:

    • Bachelor’s degree in Business Administration, or related field, or appropriate combination of education and experience.
    • Minimum of 5 years Mitchell or insurance claims experience.
    • Extensive knowledge and understanding of the Worker's Compensation industry is required.
    • Must be available to travel 20-40%.
    • Flexible work hours. Customer base is National and may require office hours start or end equivalent to East or West coast office hours.
    • Will work out of our Irvine, CA office or Remote

     

    Technical Competencies & Skills: 

    • Strong strategic thinking, problem-solving, negotiation, and decision-making skills.
    • Excellent oral and written communication skills
    • Thinks and acts like an owner/operator
    • Excellent organization skills and follow-up
    • Working knowledge of salesforce.com is a plus
    • Demonstrates integrity and ethical behavior.

     

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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