Mitchell International, Inc.

  • Client Programs Manager - Smart Advisor

    Job Location US-TX-Coppell
    Job ID
    Regular Hire
  • Company Overview



    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.


    Mitchell’s worker’s compensation national managed care program offers solutions for insurance carriers, third-party administrators and employers. We recommend an integrated suite of solutions that include utilization review and case management with a focus on managing total claims costs while expediting safe return to work.



    Job Description

    The Client Programs Manager coordinates with clients and internal teams during implementation and ongoing delivery of WCS Service Operations solutions (processing of medical bills). 

    • Drives client satisfaction, client communication, and contributes to the overall management of the client relationship in partnership with Client Services Management. 
    • Works with internal teams to execute on contract terms and conditions and to ensure on-time delivery of projects that support our clients’ business. 
    • Implements and processes client changes to programs. 
    • Prepares and delivers standard and ad hoc reporting and researches and troubleshoots client concerns and issues.


    ·       High school diploma + 2-4 years of industry experience or college degree

    ·       Intermediate skills in Microsoft Office (Word, Excel and PowerPoint)

    ·       Strong grammar and business writing skills for documentation and customer communication

    ·       Strong presentation skills

    ·       Ability to travel


    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.


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