Mitchell International, Inc.

  • Account Support Representative 2

    Job Location US-CA-Irvine
    Job ID
    18-8544
    Type
    Temp to Hire (Full Time)
  • Company Overview

    Mitchell’s Pharmacy Solutions division provides critical Pharmacy Benefit Management solutions to hundreds of workers’ compensation and auto insurance carriers, administrators and employers in the United States, as well as connects with over 65,000 pharmacies to provide injured patients with access to prescription medicines. Our mission is to provide our customers with better claim outcomes and help patients restore their lives after a workplace or automobile accident.  Mitchell’s Irvine office works directly with pharmacies and payers to process over 1 million pharmacy transactions each year.  Mitchell is the fastest growing pharmacy solutions provider to the U.S. property and casualty industry and is rapidly growing its Irvine location.  The company offers a competitive compensation and benefits package including health insurance, 401(k), disability protection and tuition reimbursement. Our associates enjoy excellent career growth opportunities in a collaborative and engaging professional office environment that includes an onsite gym.

    Job Description

    We are seeking several talented individuals to join the Pharmacy Solutions team.  Our Pharmacy Service Specialists assist pharmacies, patients and insurance companies in prescription processing in accordance with established policies. Responsibilities include but are not limited to the following:

     

    • Answer incoming calls to assist customers with a variety of inquiries
    • Place calls to gather data to resolve pharmacy claim and coverage inquiries
    • Obtain authorization from insurance companies to process new transactions
    • Partner with Claims Adjusters to determine claim eligibility and claim status
    • Enter and maintain accurate records in our information system
    • Respond to customer requests regarding service, products, and account information
    • Analyze and rectify customer concerns using established procedures

    Qualifications

    Qualifications

     

    • Minimum 2-4 years of related experience is required
    • Basic computer and keyboarding skills are required; Microsoft Office Suite a plus
    • Excellent interpersonal communication skills, including good grammar and diction
    • Maintain a positive and professional demeanor during all business interactions
    • Ability to quickly and accurately organize and manage multiple priorities
    • Ability to read and interpret documents such as operational guides/procedure manuals
    • Make sound decisions with an ability to learn quickly
    • Understanding of medical terminology is desired
    • Ability to sit for long periods of time (up to 8 hrs per day)

    Licenses or Certifications:  Pharmacy Technician License a plus

     

    Written Abilities:  Proficient Grammar, sentence structure and written communication skills are required

     

    Education: Minimum High School Diploma or GED.  Some experience in the health care field is a plus

     

     

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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