Mitchell International, Inc.

  • Client Services Manager (Quebec, Canada)

    Job Location CA-QC
    Job ID
    Regular Hire
  • Company Overview

    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.


    *Must be able to live and work remotely in the Quebec, Canada area.*


    Job Description

    • Maintains direct contact with customers before and/or after the sale.
    • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
    • Works with various departments to meet maintenance services sales goals.
    • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
    • Focus of work may be in pre-sale or post-sales or both.
    • Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
    • Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.


    • Must be fluent in French and English (bilingual).
    • Must have Bachelor's degree.
    • Proficient in Microsoft Office Products.
    • 5 Years experience in Customer Services or related field.
    • Ability to travel up to 50% of the time.
    • Must be able to work remotely from the Quebec, Canada area.
    • P&C industry experience is a plus.


    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.


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