Mitchell International, Inc.

  • IT Help Desk

    Job Location US-TX-Coppell
    Job ID
    18-8621
    Type
    Regular Hire
  • Company Overview

    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

    Job Description

    • Coordinates, diagnoses and troubleshoots incoming employee calls
    • Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
    • Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
    • Provides case status updates to management and end-users
    • Supports and maintains effective relationships with users
    • Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
    • May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions
    • May include company-wide, web-enabled solutions

    Qualifications

    • 1-3 years' experience required. 
    • Candidate will provide technical support via phone and desk side to internal employees ranging from staff to executive level members, a professional demeanor is required
    • Ability to utilize remote tools such as remote assistance and teamviewer
    • Experience supporting HP and Dell hardware
    • Experience with hardware replacement such as hard drives, memory, keyboards on laptops and desktops
    • Working experience with replacing and/or upgrading an end user from one system to another
    • Must have proven track record in a high volume support desk with proven first call resolution
    • Must have High School Diploma or GED equivalent.

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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