Mitchell International, Inc.

  • Technical Support Representative

    Job Location CA-QC | US-CA-San Diego | US-TX-Coppell | US-CA-Irvine
    Job ID
    18-8648
    Type
    Regular Hire
  • Company Overview

     

    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry. 

     

    Job Description

    • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
    • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
    • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
    • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
    • Documents customer information and recurring technical issues to support product quality programs and product development.

    Qualifications

    • 1-5 years of experience as a Technical Support Representative
    • High school diploma at minimum is required
    • Experience troubleshooting problems with electro/mechanical equipment or software applications
    • Fluency in French is required.  Preferrably French Canadian

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

     

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