Mitchell International, Inc.

  • Data Analyst

    Job Location US-CA-San Diego
    Job ID
    Regular Hire
  • Company Overview

    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.


    Mitchell's Technology Enabled Services program offers a variety of solutions for insurance carriers, third-party administrators and employers. We recommend an integrated suite of solutions that include utilization review and case management with a focus on managing total claims costs.


    The company offers a competitive compensation and benefits package including health insurance, 401(k), disability protection and tuition reimbursement. Our associates enjoy excellent career growth opportunities in a collaborative and engaging professional office environment that includes an onsite gym with workout classes, full cafeteria, dry-cleaners, and electric car charging stations.

    Job Description

    Mitchell International CSG Technology Enabled Services seeks an Analyst to support and help to drive strategic business initiatives, create and maintain necessary operational reports, analyze and monitors workflow, and evaluate production processes by monitoring activities on a real-time basis. The analyst position will also be responsible for identifying process improvement opportunities, maintain budget accuracy and improve forecast modeling and capabilities. This role typically involves extensive interaction with Workforce Management, Implementation Services, Customer Service, and Service Operations teams, as well as Service Operations vendors. Additional duties include:

    • Analyze, monitor, and evaluate the service center workforce and production processes by monitoring activities on a real-time basis.
    • Works to maintain budget accuracy and improve forecast capabilities.
    • Identifies process improvement opportunities to increase efficiencies in the workforce.
    • Analyzes pending volume to identify and alert to potential bottleneck scenarios.
    • Works with outsource business partners to ensure timely production processing.
    • Creates dashboards and ad-hoc reports to assist with monitoring and improving the operation.
    • Executes both long-term strategies and ever-changing, short-term, and immediate workforce needs.
    • Updates and maintains Average Handle Times with current information for the various processes.
    • Researches, recommends, and implements process improvements to reduce overall costs.
    • Carry out research and data collection to understand the organization for operational excellence.
    • Identify issues and form hypotheses and solutions.
    • Manage projects and drive operational efficiencies.


    The ideal candidate will need to show:

    • Advanced analytical skills
    • Problem-solving and strategic planning ability
    • The ability to work as part of a team
    • Commercial awareness and understanding of business environments and various business models
    • Interpersonal and communication (both oral and written) skills
    • Creativity and innovation
    • Self-motivation
    • Flexibility
    • The ability to manage through with pressure and challenges
    • Intellectual curiosity
    • Great attention to detail


    • 1-3 years of related experience
    • Bachelor’s degree in Economics, Math, Business Administration, Management, or related field; MBA preferred
    • Intermediate expertise in Microsoft Office products and excellent Microsoft Excel and SQL skills
    • Excellent communication skills
    • Strong organizational skills
    • Good interpersonal and teamwork skills
    • Experience working in a fast-paced environment
    • Excellent critical and strategic thinking skills
    • Access, VBA, and Tableau experience a plus
    • Workforce Management experience a plus

    *This position is not eligible for sponsorship opportunities now, or in the future.*


    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.


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