Mitchell International, Inc.

  • Administrative Assistant - IRO

    Job Location US-WA-Seattle
    Job ID
    Regular Hire
  • Company Overview

    Since 1985, Medical Consultants Network (MCN) has been a premier provider of medical judgment services, addressing injury and disability claims for thousands of clients. We have regional offices that service all 50 states and have a network of more than 20,000 evaluating consultants to perform independent medical evaluations. Check us out at and read our blog at 


    Medical Consultants Network (MCN) was recently acquired by Mitchell International, Inc. Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.


    We offer competitive pay coupled with a benefits program that includes paid leave, paid holidays, medical, dental, group-term life insurance, long-term disability, optional additional life insurance and short-term disability, a flexible spending account, 401(k) with employer matching, and a subsidized regional transit pass.

    Job Description

    We are looking for a full-time Administrative Assistant who is not only phenomenal at multitasking, but also has great customer service skills (since a lot of time will be spent virtually interacting with individuals via phone and email). This person will work on our IRO (Independent Review Organization) team, in the Corporate office. If that doesn't excite you, the view will! 

    We are seeking someone who is technologically savvy, able to handle several things at once (and do so swimmingly).  If you enjoy a solid combination of the "work-play" method at your place of labor, this position is right up your alley. It would also help if you have the desire to work in an office space that is almost as awesome as the people you'll be working with. 

    Some things you will do: 

    • Send patient initial notices, decision notices
    • Complete state outcome reporting
    • Enter referrals
    • Check in faxes and voicemails for IRO team
    • Check in records
    • Monitor and respond to group email
    • Create Reconsideration templates for physicians and coordinate the calls
    • Coordinate additional records with physicians and clients
    • Communicate with QA and coordinators to confirm deadlines are met
    • Check queues
    • Answer incoming client and claimant phone calls
    • Follow up with providers for reports
    • Assist with URAC and IRR auditing
    • Monitor MD Audits
    • Other tasks as needed


    • Basic Microsoft Office skills (Outlook, Word and Excel)
    • Ability to juggle several high priority tasks at once
    • 0-2 years of related experience
    • Bachelor's degree is preferred


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