Mitchell International, Inc.

  • Account Support Representative 1

    Job Location US-CA-San Diego
    Job ID
    18-8713
    Type
    Temp to Hire (Full Time)
  • Company Overview

    Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

     

    Job Description

    Job Description:
    The Account Support Representative is responsible for handling inbound and outbound non-sales and non-technical customer service needs and by controlling escalations to the account team and by contributing to handling customer needs in the territory backline queue. The representative will be tasked with the understanding of our financial system in order to read invoices/post payments, as well as introduce “self-help” tools such as online invoice viewing (and payment), Mitchell University training and making sure our customers get to the proper internal resources specific to their needs. This position also interfaces closely with Finance, Technical Support, Order Processing, and the Shop Sales groups. These representatives are expected to provide excellent customer service and to be skilled in prompt issue resolution, cross functional collaboration and effective verbal and written communication.

     

    *****************This position requires the ability to communicate in French***********


    Duties and responsibilities:

    • Answer inbound customer service related calls
    • Make outbound customer service related calls
    • Have excellent customer service skills, demeanor and attitude 
    • Assist the Sales organization with backline customer service tasks
    • Address customer billing questions and resolve payment issues in a timely manner
    • Register and activate products 
    • Provide editorial information as requested by the customer
    • Effectively document all customer contacts in Mitchell’s CRM system, including actions taken and next steps
    • Effectively manage and act on requests (cases/tasks) that come in via email or our website
    • Contribute to process improvement and knowledgebase content to continuously improve the team processes and body of knowledge

    Hours will be Monday through Friday, 6:00 am -3:00 pm initially-ability to be flexible with times is desirable, as business needs do change

    Qualifications

    Qualifications:

    • At least one year of proven success in a telephone customer-service environment taking inbound calls
    • Background in Customer Service
    • High School Diploma
    • French fluency required 

     

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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