Mitchell International, Inc.

  • Customer Service Support 1

    Job Location US-CA-Irvine
    Job ID
    18-8724
    Type
    Temp to Hire (Full Time)
  • Company Overview

    Mitchell was born out of a desire to meet the practical demands of the automotive industry, delivering the industry's first accurate, functioning car parts replacement resource for collision-damaged vehicles. Our focus on simplification, efficiency and access to accurate information, drove our entry first into the collision repair market and then into auto physical damage claims.

    Since then, we have extended our solution offering beyond collision repair and auto physical damage claims to include auto casualty, workers' compensation, and pharmacy claims handling. Today, we empower clients across the Property and Casualty industry by providing them with smart technology solutions, deep industry expertise, and seamless connections to the broadest range of solutions, networks, and partners.

    Our solutions simplify and automate each step in the claims handling and collision repair process, increasing productivity, accuracy, and efficiency. Decision-making information and expertise is driven deep into the design of our solutions to help our clients make smart decisions around claims, and to keep them in compliance with financial, medical, and other industry regulations. When clients use our software and services, claims are paid more accurately and efficiently, so our clients see improvements in their business performance and their customers see better personal outcomes.

    Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for more than 300 insurance companies, including the majority of the top 25 insurance payers, and more than 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently in use across the Americas, Europe and Asia. Mitchell is headquartered in San Diego, California, and has approximately 2,000 employees. 

    Job Description

    Maintains direct contact with customers before and/or after the negotiations. Supports negotiation teams by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Will also work with providers directly in handling payment issues etc.  Will be working out of several systems to ensure that client and customer needs are met.


    Days M-F

    Hours during training 730-4pm then after training 830-5pm (approx. 2 months in)

    Qualifications

    Must have customer service experience

    Insurance experience preferred

    Must be able to multitask and focus
    Must be organized and flexible

    Experience with Microsoft office

    Be able to type at least 55wpm and 55kpm on 10 key

     

    Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.  Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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